Our Commitment
Our Service Charter
Our Service Standards
Service Standards for Response Times
- The school commits to the following response timeframes:
- 3 working days: Acknowledge all feedback and reply to straightforward enquiries.
- 7 working days: For cases needing investigation, including gathering statements and reviewing evidence.
- 21 working days: For complex cases involving detailed investigations, multiple parties, or external agencies.
- In all cases, the reporting party will be kept informed of progress and any delays that may occur due to exceptional circumstances.
Modes of Communication
Official Modes of Communication
| Mode | Details |
|---|---|
| School Phone | 6257 7461 |
| School Email | yps@moe.edu.sg |
| Mailing Address | 500, Yishun Ring Road, Singapore 768679 |
| Student Handbook | Issued annually to each student |
Communication Hours
- Parents are advised to contact our teachers during office hours (7:30 am – 5:00 pm). Other than in emergencies, staff are not required to respond outside office hours or during school holidays.
- Please note that staff are not obliged to share their personal mobile numbers, and your understanding is appreciated.